FAQs

All orders will be processed within 48 hours upon confirmation. Shipping duration varies for different countries. Due to current circumstances, delivery is expected to take anywhere between 8-15 days.

We usually process your order within 48 hours after it has been successfully placed. The carrier will come once a day to pick up the parcel to their facility. Processing time at the carrier facility can range between 1-5 days during this period due to higher volume and limited manpower.

Once processing is done, they will begin to ship the parcel.  A tracking number will now become available and will be sent to your email for your tracking.

Yes, we are shipping worldwide to all 195 countries.

Tax is totally random and decided by the custom when processing they are processing it. By law, certain countries will impose a tax on imported good, which again they may or may not impose the tax eventually. To understand if tax is required by law for importing good into your country, please seek advise from your local government.

At this moment, we are only able to confirm that USA and Australia do not require any tax payment.

Taxes are to be paid by you which are usually requested by the carrier before or during the delivery. Such tax request in unforeseen until the time of delivery. Any attempt made but not accepted due to tax not paid is not valid for a refund. Reason being the item has successfully arrived but being rejected by choice. We rely on the tracking details provided by the carrier to identify such reason for denied delivery.

Once your parcel has been shipped, you will receive and email indicating the carrier and your tracking number. For the most accurate update, please head over to the carrier's official website and track your order.

Please use the contact form and reach out directly to our customer service team for assistance.

For full return policy please read here.

- Product must be returned within 30 days of receiving your order

- Apparel product must be unworn and unwashed with all tags attached

- All other product must be in unused and same condition that you received in the original packaging

- We only offer refund into the original payment method used to make the purchase

- Exchanges are not part of our returns policy

- You are responsible for your own return shipping fee and this fee is non-refundable

- We reserve the rights to request for an image to view the condition of the product before approving a return

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Please ensure that you have read our return policy and make sure that the item is in an original unused condition. Once that is done, reach out to our customer service team who will guide you through the process

We are sorry to hear that you received a faulty item. But rest assure that we are here to help.

Send us:

- Your order number

- Photos that show product fault as clearly as possible

We will then get back to you and give you a satisfactory resolution.

If the item is damaged on delivery, please get in touch with us within 7 days with a photographic evidence so that we can sort it our for you.

We generally want to help as much as we can. It do however depends on the type of products. 

Products which concern health and hygiene will not be entitled for exchanges for obvious reason. Such as undergarment and swimwear.

We are not able to do exchanges for a different product. 
Eg. Purchased a hat and wish to exchange for a shoe

Other than that, within valid reason we will help with the exchange as much as possible.

Return shipping fee is to be covered by you when sending the item back.

You will receive a notification email when a refund has been processed. Depending on your card provider in your country, refund generally takes between 3-5 working days to be completed. If you still do not receive it by them, feel free to reach out to us and we will sort it out for you.

Tax is subjective depending on your country's import regulation which we have no control over. Hence paying for tax is the responsibility of the consumer by the law of your country. We are unable to provide a refund for that.

If you have opted for a premium shipping option (eg. Insured Shipping), the amount paid for it has been used to pay to the carrier so we are not able to offer any refund on shipping fee paid.

If you have opted for the insured shipping delivery option, the amount received from you has been used to pay to the carrier for this service, so we are not able to offer any refund on insured shipping fee paid.

We are 100% transparent with the measurement of our product on the product page to help you to do the measurement before making the purchase if you need to. We also send an email reminder immediately after you have completed your order to remind you once again to make sure that you have purchased the correct length. In the email we have mentioned that there's a 4 hours window to inform us if you wish to change the length of the bar.

We trust that we have provided sufficient information both before and after purchasing hence we are not able to do any return. refund or exchange due to the wrong length purchased.

We have prepared an extremely detailed installation guide. It comes with

- Simple guide

- Downloadable PDF complete guide

- Video guide

See here -> https://evolveover.com/pages/pull-up-bar-installation-guide

The bar will stay secured on all surface if it is installed correctly. The only time where our customers is not able to do so is when they have failed to install it properly. Please check

- If you have tighten it completely by rotating the middle of the bar. You should reach a point where it cannot be tighten further

- Did you secure the bar by pushing the lever down and tightening the screw to lock the bar in place

- Did you install the bar in the correct direction.